Chick-fil-A has taken a deliberate stance against using AI bots for drive-thru ordering, emphasizing the importance of human interaction in providing hospitality. The chain’s approach reflects a belief that maintaining personal engagement enhances the customer experience, rather than fully automating the ordering process with AI.
https://www.restaurantbusinessonline.com/financing/why-chick-fil-view-drive-thru-ai-right-one