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Report: Loyalty Is QSR’s Primary Growth Engine

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Par Technology's 2026 QSR Operational Index Report reveals that customer loyalty is now the primary growth driver for quick-service restaurants (QSR), with loyalty transactions growing 28.5% year-over-year and loyalty members spending more per visit than anonymous guests. The report highlights that digital channels, especially drive-thru and delivery, are reshaping sales patterns, while dinner and late-night periods generate the highest revenues, emphasizing the importance of integrating loyalty programs with operational efficiency and channel strategies to boost revenue amid rising costs.

https://www.franchising.com/articles/20260511_report_loyalty_is_qsrs_primary_growth_engine.html

Research: 79% of Restaurants Say Real-Time Data Is Essential — Yet 27% Can’t Reliably Track Basic KPIs

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79% of restaurants find real-time data essential, yet 27% can't track basic KPIs. Only 18% are very confident in forecasting sales and operations, with many relying on outdated data. Strong demand for predictive insights and faster answers reveals a gap in effective management tools. Handheld POS and self-service kiosks are emerging as strategic tools for data capture and revenue growth, offering real-time insights and improving operational efficiency. Operators seek proactive alerts and AI assistance to enhance decision-making and maintain profitability amidst uncertainty.

https://restauranttechnologynews.com/2026/01/research-79-of-restaurants-say-real-time-data-is-essential-yet-27-cant-reliably-track-basic-kpis/

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