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Research: More Than Half of QSR Workers Who Found Onboarding Inefficient Exited Before Starting Work

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A survey of 1,000 quick-service restaurant (QSR) hires by AllianceHCM found that inefficient onboarding processes led more than half of affected workers to quit before starting independent work, contributing to high industry turnover rates exceeding 135%. The study highlights that inefficiencies in paperwork, training coordination, scheduling communication, and exit procedures significantly reduce employee trust and retention. QSR operators can improve workforce stability by adopting human capital management technologies that streamline documentation and automate communication to enhance the employee experience.

https://restauranttechnologynews.com/2026/09/research-more-than-half-of-qsr-workers-who-found-onboarding-inefficient-exited-before-starting-work/

Report: Loyalty Is QSR’s Primary Growth Engine

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Par Technology’s 2026 QSR Operational Index Report reveals that customer loyalty is now the primary growth driver for quick-service restaurants (QSR), with loyalty transactions growing 28.5% year-over-year and loyalty members spending more per visit than anonymous guests. The report highlights that digital channels, especially drive-thru and delivery, are reshaping sales patterns, while dinner and late-night periods generate the highest revenues, emphasizing the importance of integrating loyalty programs with operational efficiency and channel strategies to boost revenue amid rising costs.

https://www.franchising.com/articles/20260511_report_loyalty_is_qsrs_primary_growth_engine.html

Research: 79% of Restaurants Say Real-Time Data Is Essential — Yet 27% Can’t Reliably Track Basic KPIs

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79% of restaurants find real-time data essential, yet 27% can’t track basic KPIs. Only 18% are very confident in forecasting sales and operations, with many relying on outdated data. Strong demand for predictive insights and faster answers reveals a gap in effective management tools. Handheld POS and self-service kiosks are emerging as strategic tools for data capture and revenue growth, offering real-time insights and improving operational efficiency. Operators seek proactive alerts and AI assistance to enhance decision-making and maintain profitability amidst uncertainty.

https://restauranttechnologynews.com/2026/01/research-79-of-restaurants-say-real-time-data-is-essential-yet-27-cant-reliably-track-basic-kpis/

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