culture

I’m Done Pretending the Guest Is Always Right

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Will Guidara’s book Unreasonable Hospitality popularized the ideal of exceeding guest expectations in fine dining but has inadvertently set impractical standards for many restaurants, especially smaller businesses struggling post-pandemic. Industry veteran Adam Reiner argues that this ethos places unreasonable pressure on hospitality workers and promotes a skewed expectation that may harm restaurant sustainability; instead, he advocates for embracing “reasonable hospitality” that values consistent, heartfelt service without demanding extraordinary gestures. The article highlights the need for a balanced hospitality model acknowledging both guest satisfaction and worker well-being amid operational and economic challenges.

https://www.bonappetit.com/story/will-guidara-unreasonable-hospitality-criticism

The Skills AI Can’t Steal, and Why Restaurants Matter More Than Ever

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As artificial intelligence reshapes many entry-level jobs by automating routine tasks, restaurants are increasingly recognized as vital environments for developing essential human skills like judgment, communication, leadership, and emotional intelligence. The hospitality industry provides real-time, high-pressure experiences that cultivate teamwork, adaptability, and interpersonal collaboration—capabilities that AI cannot replicate. With restaurant employment projected to grow, this sector offers one of the most future-ready career pathways by fostering skills critical for the evolving workforce.

https://www.qsrmagazine.com/story/the-skills-ai-cant-steal-and-why-restaurants-matter-more-than-ever/

Alone but Not Lonely: Why Americans Choose To Eat in Restaurants by Themselves

A significant portion of Americans—about 62%—dine alone at restaurants at least occasionally, with 21% doing so weekly or more, often as a form of self-care. Solo diners typically choose casual dining options and prioritize diverse menus, atmosphere, and speed, with midday being the prime time for solo meals; this trend, notably driven by Millennials, reflects a shift in how people relate to eating out and themselves.

https://civicscience.com/alone-but-not-lonely-why-americans-choose-to-eat-in-restaurants-by-themselves/

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