Humanoid robots in restaurants provoke negative reactions from diners, who perceive them as threats to human jobs. Studies show that people view these robots as morally unethical compared to non-humanoid ones, lowering their willingness to dine at such establishments. This suggests that robot design impacts customer trust and loyalty, challenging the assumption that human-like features make robots more acceptable in foodservice.
Why Human-Like Robots in Restaurant Kitchens Hurt Trust and Customer Loyalty
