Fast-food chains like Taco Bell and McDonald's are re-evaluating AI in drive-thrus after customer complaints about glitches and odd orders, like 18,000 cups of water. Previous AI efforts led to issues such as incorrect item additions. Both companies aim to find effective ways to incorporate AI while ensuring customer satisfaction, leaning on AI voice technology. This trend aims to assist workers without entirely replacing them, indicating a cautious but optimistic exploration of AI’s role in the fast-food industry.
Someone Ordered 18,000 Cups of Water at an AI Drive-thru – Now Fast-food Chains are Reconsidering
