Tech in restaurants boosts efficiency, improves customer experience, and adds jobs. Operators keen on tech saw minimal job loss, with 80% appreciating its competitive edge. AI usage is growing, especially in marketing. Consumers, especially younger ones, prefer tech for ordering. Sentiment on tech's impact on hospitality varies; many feel it enhances service, although some worry about losing personal touch. Balancing automation and human interaction remains crucial.
https://www.qsrmagazine.com/story/restaurants-say-tech-innovation-isnt-taking-away-jobs/