McDonald’s is testing a new ArchIQ AI-operated drive-thru system called “Archy” in five locations as part of its McDonald’s Next business strategy to enhance operational efficiency and customer experience. This AI assistant aims to streamline kitchen operations, reduce in-store workload, and free up staff to focus on hospitality, aligning with the company’s broader initiative to integrate AI and technology innovation throughout its restaurants.
https://www.southernliving.com/mcdonalds-drive-thru-ai-changes-11992272