technology

Square Debuts Restaurant Kiosk For Self-Serve Ordering

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Square has launched the Square Kiosk, a self-service ordering tool for fast food restaurants, integrating software, hardware, and payment solutions. This kiosk allows diners to customize orders directly sent to kitchens, reducing wait times and improving order accuracy, while helping restaurants manage rising labor costs. Research indicates strong consumer preference for self-service in quick-service settings compared to full-service restaurants.

https://www.pymnts.com/restaurant-innovation/2024/square-debuts-restaurant-kiosk-for-self-serve-ordering

Fiserv Debuts Restaurant Kiosks as Self-Service Gains Ground

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Fiserv launched a new self-service restaurant solution, the Clover Kiosk, aimed at improving order management and reducing costs amidst rising self-service trends in the food industry. The initiative supports restaurant operators in adapting to efficiency challenges while enhancing customer experiences. With increasing labor shortages and costs, self-service solutions are becoming essential, although some customers still prefer human interaction over technology in dining settings.

https://www.pymnts.com/restaurant-technology/2024/fiserv-debuts-restaurant-kiosks-as-self-service-gains-ground

How Innovative Tech Tools Are Solving the Restaurant Industry’s Toughest Problems

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Tech tools in the restaurant industry tackle five main challenges: driving traffic, increasing check size, improving training, managing costs, and enhancing operational efficiency. In 2024, 73% of operators boosted tech investments to address these issues amid rising costs and changing consumer behavior. Solutions include AI-driven personalized marketing, self-serve kiosks for upselling, mobile training platforms for staff engagement, real-time inventory management tools, and automated tech support services. Embracing these innovations helps create stronger, resilient businesses by enhancing guest experiences and profitability.

https://www.qsrmagazine.com/story/how-innovative-tech-tools-are-solving-the-restaurant-industrys-toughest-problems/

Running Fast Vs. Running Smart: How QSRs Stay Ahead With Technology and Precision

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QSRs thrive on speed but must also operate smartly to manage costs, comply with regulations, and enhance customer experience. Key challenges include inventory mismanagement, rising operational costs, and the need for effective technology. The article emphasizes the importance of real-time tracking and automation to optimize inventory, reduce waste, and ensure service efficiency, highlighting how partnerships with tech providers like Lowry and Zebra can help QSRs deliver superior customer experiences while maintaining operational control.

https://www.restaurantdive.com/spons/running-fast-vs-running-smart-how-qsrs-stay-ahead-with-technology-and-pre/743000/

Leveling the Playing Field: Technology Gives Small Restaurants Big-Brand Advantages

Technology empowers small restaurants to compete with big brands by providing tools for efficiency and customer engagement. Scalable solutions like self-service kiosks and predictive analytics help streamline operations, reduce wait times, and manage costs amidst rising expenses and increased competition. Innovative tools, such as digital menus, enhance customer experiences while preserving the personal touch. Ultimately, technology serves as a lifeline, allowing independent eateries to thrive while maintaining their unique charm.

https://modernrestaurantmanagement.com/leveling-the-playing-field-technology-gives-small-restaurants-big-brand-advantages/

McDonald’s New Structure: a Hospitality Technology Innovation Blueprint |

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McDonald's is restructuring to enhance agility and decision-making, led by CEO Chris Kempczinski, aiming to overcome stagnant sales and increased competition. A new Chief Restaurant Experience Officer role will streamline operations across various departments, ensuring innovation aligns with consumer demand. The company is shifting to an operator-first mindset, focusing on seamless technology integration in restaurants. This transformation emphasizes category ownership for better market responsiveness. The goal is to accelerate product development and improve customer experiences amid economic pressures and changing dining habits. Overall, it's a call for the broader restaurant industry to align innovation with real-world operations.

https://restauranttechnologynews.com/2025/03/mcdonalds-new-structure-a-hospitality-technology-innovation-blueprint/

Why Owning the Tech Stack Is the Key to Yum!’s Future

Yum! Brands focuses on owning its tech stack to enhance control over tech innovation, reducing reliance on third-party vendors. CEO David Gibbs highlights the development of “Byte by Yum!”, a comprehensive tech platform for digital sales, online ordering, and more, which has significantly driven their $30 billion digital sales in 2024. The integration of AI and streamlined tech improves franchisee operations and customer engagement, making it crucial for the company's growth and efficiency across Taco Bell, KFC, and Pizza Hut brands.

https://www.qsrmagazine.com/story/why-owning-the-tech-stack-is-the-key-to-yums-future/

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