self service

ezCater Enhances Employee Meal Program With Self-serve Features

ezCater has launched self-serve features for its employee meal program, Relish, allowing organizations to manage meal offerings flexibly to accommodate hybrid work models. Employees can select meals from local restaurants via an app, with managers able to customize plans, request restaurant options, and manage schedules easily. The updates come as more companies adopt meal programs, with a 43% increase reported.

https://www.fastcasual.com/news/ezcater-enhances-employee-meal-program-with-self-serve-features/

QuikTrip Revamping Self-serve Beverage Program

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QuikTrip is overhauling its self-serve beverage program, introducing new machines for fountain, tea, and frozen drinks to enhance flavor selection and customization. The rollout is expected to complete by summer 2026 across 21 states, targeting greater consistency and an impressive total of 40 drink options. The update reflects QuikTrip's ambition to become a leader in the premium beverage sector.

https://www.cstoredive.com/news/quiktrip-self-serve-beverage-program/750337/

PDQ Exec on Driving Sales With Self-Ordering Kiosks

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PDQ Chicken enhanced sales and service speed by implementing self-ordering kiosks, leading to a 25% increase in average order size and doubling kitchen efficiency during peak hours, according to Bryan Groc, Senior VP of Data Analytics. The technology addresses consumer demand for quick service while maintaining cashier support. Kiosks are growing in adoption across the restaurant industry, complementing staff and streamlining operations. They have also contributed to increased loyalty program sign-ups by simplifying the registration process for customers.

https://www.uschamber.com/co/good-company/the-leap/self-ordering-kiosk-sales

From QSR to Fine Dining: How Restaurants Are Adapting to Self Ordering Systems

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Restaurants are evolving with self-ordering systems, moving from fast food to fine dining. Kiosks, tablets, and apps allow guests to independently place orders, enhancing accuracy and speed while addressing staffing shortages and customer demand for convenience. Fast food chains pioneered this trend, but now casual and fine dining venues also utilize technology to improve service without detracting from personal interactions. Though these systems offer many benefits, such as increased order accuracy and customer satisfaction, challenges include costs, maintenance, and ensuring accessibility for all patrons.

https://techbullion.com/from-qsr-to-fine-dining-how-restaurants-are-adapting-to-self-ordering-systems/

Self-service QSR Kiosks Enhance Speed, Customization, but Lower Friendliness Scores

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Self-service kiosks improve speed and customization in QSRs but reduce perceived friendliness, according to an Intouch Insight study. Voice AI drive-thrus are faster and friendlier, though some orders still need human help. The study emphasizes blending efficiency with human connection for better customer experiences.

https://www.kioskmarketplace.com/news/self-service-qsr-kiosks-enhance-speed-customization-but-lower-friendliness-scores/

Beyond the Counter: How Kiosks Are Revolutionizing the Fast Food Experience

Kiosks are transforming the fast food industry, shifting from traditional counters to self-service options that enhance customer experience. The 2025 Phygital Index Report reveals 61% of diners prefer more kiosks, driven by demand for personalization and convenience. Kiosks not only facilitate ordering but also utilize loyalty systems to provide tailored suggestions, thereby increasing engagement and revenue. This technology is essential for QSRs and fast-casual restaurants to adapt to evolving consumer expectations and foster lasting loyalty through enhanced experiences.

https://www.kioskmarketplace.com/articles/beyond-the-counter-how-kiosks-are-revolutionizing-the-fast-food-experience/

Square Debuts Restaurant Kiosk For Self-Serve Ordering

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Square has launched the Square Kiosk, a self-service ordering tool for fast food restaurants, integrating software, hardware, and payment solutions. This kiosk allows diners to customize orders directly sent to kitchens, reducing wait times and improving order accuracy, while helping restaurants manage rising labor costs. Research indicates strong consumer preference for self-service in quick-service settings compared to full-service restaurants.

https://www.pymnts.com/restaurant-innovation/2024/square-debuts-restaurant-kiosk-for-self-serve-ordering

Fiserv Debuts Restaurant Kiosks as Self-Service Gains Ground

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Fiserv launched a new self-service restaurant solution, the Clover Kiosk, aimed at improving order management and reducing costs amidst rising self-service trends in the food industry. The initiative supports restaurant operators in adapting to efficiency challenges while enhancing customer experiences. With increasing labor shortages and costs, self-service solutions are becoming essential, although some customers still prefer human interaction over technology in dining settings.

https://www.pymnts.com/restaurant-technology/2024/fiserv-debuts-restaurant-kiosks-as-self-service-gains-ground

Why Restaurant Self-service Kiosks Can Actually Result in Customers Ordering Less Food

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Self-service kiosks can lead customers to order less food due to feeling rushed when a line forms behind them. A study suggests that creating a single line for multiple kiosks or messaging that delays are the business's responsibility can help reduce this pressure, potentially increasing customer satisfaction and spending.

https://theconversation.com/why-restaurant-self-service-kiosks-can-actually-result-in-customers-ordering-less-food-235462

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