Yum China, operator of KFC and Pizza Hut, launched Q-Smart, an AI assistant for store managers to assist in labor scheduling, inventory management, and quality inspections. In pilot testing, Q-Smart will expand its integration with wearables. This reflects a shift in restaurant AI focus from customer-facing roles to operational tasks, driven by rising costs and staffing challenges, while emphasizing AI’s role in augmenting rather than replacing human workers.
https://www.techinasia.com/news/kfc-pizza-hut-china-operator-launches-ai-tool-for-managers