McDonald's is revamping its 43,000 restaurants with AI technology to enhance order accuracy and predict equipment failures. The initiative, driven by Chief Information Officer Brian Rice, aims to reduce stress for employees and improve the customer experience amid sluggish U.S. sales. Collaborating with Google Cloud, McDonald's is implementing edge computing for real-time data processing and exploring AI applications like computer vision to verify order correctness. The fast-food chain plans to grow its customer loyalty base substantially by 2027 and is investing significantly in digital technologies. Challenges such as costs and technology deployment across franchises remain.
https://www.wsj.com/articles/mcdonalds-gives-its-restaurants-an-ai-makeover-2134f01e