drive-thru

Vox AI Raises $8.7 Million to Bring Fully Autonomous Voice Ordering to Quick-Service Restaurant Drive-Thrus

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Vox AI raised $8.7 million for its fully autonomous voice ordering platform for quick-service restaurants (QSRs). With multilingual support and no human oversight needed, it aims to enhance drive-thru efficiency and integrate directly with existing POS systems. Early deployments reportedly yield up to a 17x ROI by improving customer service and sales. Competitors are emerging, but Vox AI's focus on real-time, noise-adaptive solutions positions it uniquely in the growing QSR automation market.

https://restauranttechnologynews.com/2025/08/vox-ai-raises-8-7-million-to-bring-fully-autonomous-voice-ordering-to-quick-service-restaurant-drive-thrus/

Why the Future of QSR Relies on Human Interaction

Starbucks is phasing out mobile order-only outlets, emphasizing human interaction as vital in QSR. In a tech-driven world, customers desire personal connections, making community and employee engagement key for loyalty. Rituals and authentic brand ambassadors enhance customer experiences. While technology aids efficiency, it must support, not replace, human engagement, fostering an environment that prioritizes personal interactions in QSR.

https://www.qsrmagazine.com/story/why-the-future-of-qsr-relies-on-human-interaction/

Self-service QSR Kiosks Enhance Speed, Customization, but Lower Friendliness Scores

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Self-service kiosks improve speed and customization in QSRs but reduce perceived friendliness, according to an Intouch Insight study. Voice AI drive-thrus are faster and friendlier, though some orders still need human help. The study emphasizes blending efficiency with human connection for better customer experiences.

https://www.kioskmarketplace.com/news/self-service-qsr-kiosks-enhance-speed-customization-but-lower-friendliness-scores/

What Restaurant Customers Now Want From the Drive-Thru Experience

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Drive-thru preferences have evolved post-COVID, with 81% of customers wanting discounts for less busy times. Off-premises dining is now vital, with 75% of orders taken to go. Younger generations value takeout, while speed (94%) and customer service (over 90%) are crucial. Customers seek improved food quality, reduced wait times, better order accuracy, and enhanced food packaging. Discounts, combo meals, and loyalty programs drive preferences, with AI ordering interest growing among Gen Z and millennials.

https://www.qsrmagazine.com/story/what-restaurant-customers-now-want-from-the-drive-thru-experience/

Hi Auto Gains $15m to Automate Drive-through Orders With AI

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Hi Auto raised $15M to enhance AI-driven drive-through order systems, achieving over 96% order accuracy amid rising labor costs. The funding will support scaling operations and improving product offerings, addressing challenges like labor turnover. Their technology features noise-cancellation and utilizes real-time data for upselling, aiding QSRs like Burger King and Popeyes in maintaining profitability.

https://finance.yahoo.com/news/hi-auto-gains-15m-automate-094900688.html

McDonald’s Is Removing Its Current AI Technology From More Than 100 Drive-Thrus

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McDonald's is removing IBM's AI technology from over 100 drive-thrus by July 26, 2024, while planning to continue exploring AI ordering solutions with other partners. The AI initially faced inaccuracies but succeeded in upselling. McDonald's aims to enhance drive-thru efficiency and expand its global presence to 50,000 locations by 2027.

https://www.yahoo.com/tech/mcdonalds-removing-current-ai-technology-215406276.html

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