From QSR to Fine Dining: How Restaurants Are Adapting to Self Ordering Systems
Restaurants are evolving with self-ordering systems, moving from fast food to fine dining. Kiosks, tablets, and apps allow guests to independently place orders, enhancing accuracy and speed while addressing staffing shortages and customer demand for convenience. Fast food chains pioneered this trend, but now casual and fine dining venues also utilize technology to improve service without detracting from personal interactions. Though these systems offer many benefits, such as increased order accuracy and customer satisfaction, challenges include costs, maintenance, and ensuring accessibility for all patrons.