Restaurants are increasingly adopting automation, with 85% of leaders planning investments to boost efficiency. Consumers are mixed, preferring human interaction but accepting automation for improving service during staff shortages. Effective automation should empower staff, enhance efficiency without replacing human touch, facilitate faster service, and personalize customer experiences. Examples include self-service kiosks, digital waitlists, and mobile POS systems. The goal is to strike a balance, using technology for repetitive tasks while maintaining warm service, ultimately enhancing customer loyalty and satisfaction.
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