QSRs are leveraging AI, mobile ordering, and kiosks to enhance customer experiences and gain competitive advantage. Intouch Insight's 2025 study highlights a balance between efficiency and human connection. Voice AI improves speed and friendliness, while mobile ordering reduces wait times but limits upselling opportunities. Kiosks, though efficient, are perceived as less friendly. Overall, technology enhances dining but human interaction remains crucial for customer satisfaction.
https://foodinstitute.com/focus/the-future-of-fast-food-how-top-qsrs-are-using-ai-tech-to-get-ahead/