Drive-thru preferences have evolved post-COVID, with 81% of customers wanting discounts for less busy times. Off-premises dining is now vital, with 75% of orders taken to go. Younger generations value takeout, while speed (94%) and customer service (over 90%) are crucial. Customers seek improved food quality, reduced wait times, better order accuracy, and enhanced food packaging. Discounts, combo meals, and loyalty programs drive preferences, with AI ordering interest growing among Gen Z and millennials.
https://www.qsrmagazine.com/story/what-restaurant-customers-now-want-from-the-drive-thru-experience/