Restaurant executive emphasizes embracing technology and AI to meet changing customer expectations and improve operations. Reliance on the internet and mobile apps surged post-COVID, offering convenience and personalization. AI enhances customer experiences via personalized recommendations and chatbots, boosting efficiency and data insights. Embracing technology is essential for future growth and maintaining competitive advantage in the restaurant industry.
https://www.qsrmagazine.com/story/how-to-embrace-tech-and-ai-from-a-restaurant-executive/