U.S. restaurants, after decades of stagnant productivity (1992-2019), experienced a significant surge during COVID-19, with productivity rising 15% above pre-pandemic levels. Factors include increased demand for takeout and delivery, and innovations in operations. Despite potential challenges for workers, higher productivity often leads to wage growth, benefiting both employees and consumers through lower prices. The shift towards technologies like smartphone ordering simplifies customer interactions, although some customers find self-service annoying. Overall, economists view this productivity boost positively for the economy's future.
Fast-er Food: a Productivity Surge at U.S. Restaurants : Planet Money : NPR
