McDonald's is implementing AI across its 43,000 locations to enhance speed, accuracy, and employee efficiency in service. Key innovations include AI-enabled drive-throughs, IoT-equipped kitchens, and generative AI for management tasks. This strategy aims to improve customer experiences, reduce wait times, and increase operational efficiency, ultimately targeting a customer base growth from 175 to 250 million by 2027. The move signals a significant industry shift towards automation that benefits both customers and employees.
McDonald’s Introduces AI to Speed Up Service at 43,000 Locations
